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Effective Date: 6/18/2024

Introduction
In our mission to make commerce better for everyone at Bionbox LLC, we collect and use information about you, our

• merchants using Bionbox  LLC to power your business

• customers who shop at a Bionbox LLC-powered business

• partners who develop apps for merchants to use, build stores on behalf of merchants, refer potential entrepreneurs to Bionbox LLC, or otherwise help merchants operate or improve their Bionbox LLC-powered business

• users of Bionbox LLC apps and services like Bionbox LLC or Bionbox LLC Pay

• visitors to Bionbox LLC’s websites, or anyone contacting Bionbox LLC support

This Privacy Policy will help you better understand how we collect, use, and share your personal information. If we change our privacy practices, we may update this privacy policy. If any changes are significant, we will let you know (for example, through the Bionbox LLC admin or by email).

Our Values
Trust is the foundation of the Bionbox LLC platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

Your Information Belongs to You
We carefully analyze what types of information we need to provide our services, and we try to limit the information we collect to only what we really need. Where possible, we delete or anonymize this information when we no longer need it. When building and improving our products, our engineers work closely with our privacy and security teams to build with privacy in mind. In all of this work, our guiding principle is that your information belongs to you, and we aim to only use your information to your benefit.

We Protect Your Information from Others
If a third party requests your personal information, we will refuse to share it unless you give us permission or we are legally required. When we are legally required to share your personal information, we will tell you in advance, unless we are legally forbidden.

We Help Merchants and Partners Meet Their Privacy Obligations
Many of the merchants and partners using Bionbox LLC do not have the benefit of a dedicated privacy team, and it is important to us to help them meet their privacy obligations. To do this, we try to build our products and services so they can easily be used in a privacy-friendly way. We also provide detailed FAQs and documentation covering the most important privacy topics and respond to privacy-related questions we receive.

Why We Process Your Information
We generally process your information when we need to do so to fulfill a contractual obligation (for example, to process your subscription payments to use the Bionbox LLC platform), or where we or someone we work with needs to use your personal information for a reason related to their business (for example, to provide you with a service). Laws in the European Economic Area (“EEA”) and in the United Kingdom (“UK”) call these reasons “legitimate interests.” These “legitimate interests” include:

• preventing risk and fraud
• answering questions or providing other types of support
• helping merchants find and use apps through our app store
• providing and improving our products and services
• providing reporting and analytics
• testing out features or additional services
• assisting with marketing, advertising, or other communications

We only process personal information for these “legitimate interests” after considering the potential risks to your privacy and balancing any risks with certain measures—for example, by providing clear transparency into our privacy practices, offering you control over your personal information where appropriate, limiting the information we keep, limiting what we do with your information, who we send your information to, how long we keep your information, or the technical measures we use to protect your information.
We may also process your personal information where you have provided your consent. In particular, where we cannot rely on an alternative legal basis for processing, where you direct us to transfer information to a third party, where we receive your data from a third party is sourced and it already comes with consent, or where we are required by law to ask for your consent (including in the context of some of our sales and marketing activities). At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications, or by contacting us.
Depending on whether you are a merchant, customer, partner, user, or visitor, please refer to our supplemental privacy policies, as relevant, to understand our purposes for processing, categories of recipients, and legal basis for processing for each type of personal data.

Your Rights Over Your Information
We believe you should be able to access and control your personal information no matter where you live. Depending on how you use Bionbox LLC, you may have the right to request access to, correct, amend, delete, port to another service provider, restrict, or object to certain uses of your personal information. We will not charge you more or provide you with a different level of service if you exercise any of these rights. Please note that a number of these rights apply only in certain circumstances, and all of these rights may be limited by law.
If you buy something from or otherwise provide your information to a Bionbox LLC-powered store and wish to exercise these rights over information about your purchase or interaction, you need to directly contact the merchant you interacted with. We are a processor and process information on their behalf. We will, of course, help our merchants to fulfill these requests to the extent required by law, such as by giving them the tools to do so and by answering their questions.
If you are a merchant, partner, Bionbox LLC user, Bionbox LLC employee, website visitor, or other individual that Bionbox LLC has a direct relationship with, please submit your data subject request through our online portal. Please note that if you send us a request relating to your personal information, we have to make sure that it is you before we can respond. In order to do so, we may use a third party to collect and verify identification documents. Further information about rights available to US residents can be found below under the header “United States Regional Privacy Notice.”
If you are not happy with our response to a request, you can contact us to resolve the issue. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection or privacy authority at any time.
Finally, because there is no common understanding about what a “Do Not Track” signal is supposed to mean, we don’t respond to those signals in any particular way.

Where We Send Your Information
We are a Canadian company, but we work with and process data about individuals across the world. To operate our business, we may send your personal information outside of your state, province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. We take steps to protect your information when we send your information across borders.
Depending on whether you are a merchant, customer, partner, user, or visitor, please refer to our supplemental privacy policies, as relevant.

Transfers Outside of Europe and Switzerland
If you are located in the EEA, the UK, or Switzerland, your personal information is controlled by our Irish affiliate, Bionbox LLC International Ltd. Your information is then sent to other Bionbox LLC locations and to service providers who may be located in other regions, including Canada (where we are based) and the United States. When we send your personal information outside of the EEA, UK, or Switzerland, we do so in accordance with applicable law.
If you are in the EEA, the UK, or Switzerland, when we send your personal information to Canada it is protected under Canadian law, which the European Commission has found adequately protects your information. If we then send this personal information outside of Canada (for example, when we send this information to our subprocessors), this information is protected by contractual commitments that are comparable to those provided in the Standard Contractual Clauses.
Finally, while we do what we can to protect your information, we may at times be legally required to disclose your personal information (for example, if we receive a valid court order). For information about how we respond to such orders, please review our Guidelines for Legal Requests.

How Long Do We Retain Your Information
We will retain your personal data only for as long as necessary to fulfill the purposes for which we have collected it. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of your personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means and the applicable legal requirements. We will also retain and use your personal information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. If you stop using our services or if you delete your account with us, we will delete your information or store your information in an aggregated and anonymized format.
Depending on whether you are a merchant, customer, partner, user, or visitor, please refer to our supplemental privacy policies, as relevant, for further details on the retention of your personal information.

Return and Refund Policy

Effective Date: 6/18/2024

No Returns Accepted
Thank you for shopping with Bionbox LLC. Please read our return and refund policy carefully before making any purchase.
Policy Overview
All sales are final. We do not accept returns or provide refunds if you do not like the product or for any other reason.
Non-Returnable Items
Due to the nature of our products and to ensure the highest quality and safety for all our customers, we do not accept returns or exchanges on any items. This policy is strictly enforced.
No Refunds
Once a purchase has been completed, it is final. We do not offer refunds under any circumstances, including but not limited to:
Disliking the product
Change of mind
Finding a lower price elsewhere
Any other reason
Contact Us
If you have any questions or concerns about this policy, please contact our customer service team at contact@bionbox.com. We are here to assist you with any issues or questions you may have about our products prior to purchase.
By making a purchase on our website, you agree to this return and refund policy.
Thank you for your understanding and for shopping with Bionbox LLC.

Shipping Policy

Effective Date: 6/18/2024

Free Standard Shipping
At Bionbox LLC, we are pleased to offer free standard shipping on all orders. Please note that there is no estimated delivery date for free standard shipping, and delivery times may vary.
Paid Shipping Options
If you require your order sooner, you have the option to select and pay for expedited shipping at checkout. The available shipping options and their costs will be displayed at the time of purchase.
Shipment and Handling
Our shipment and handling services are managed by a third-party company. This ensures that your order is processed and delivered efficiently. However, please be aware that once the order has been handed over to the shipping company, we have limited control over the delivery process.
Contact Us
If you have any concerns or questions regarding your shipment, please contact us at contact@bionbox.com. We are here to assist you and will do our best to address any issues related to your order.
Thank you for shopping with Bionbox LLC. We appreciate your business and strive to provide the best possible service.