Refund policy
Due to the chemical nature of our cleaning products, we cannot accept returns. For any questions about our return policy, please contact us at contact@bionbox.com.
Damages and Issues
Please inspect your order upon receipt and contact us (contact@bionbox.com) immediately if the item is defective, or damaged, or if you received the wrong item. We will address the issue as quickly as possible.
Refunds
Once we’ve received your refund request, we will notify you if the refund is approved. Approved refunds will be issued to your original payment method within 10 business days. If you have not received your refund within 15 business days of approval, please contact us at contact@bionbox.com.
